Paper Craft Sale

NEW DATE Sunday 6th Feb 2011, 11AM - 3PM. FREE entry, Old People;s Welfare Centre, Nottingham Road, Arnold. Nottingham. Loads of bargains and Stampin' Up! Make and Takes too.

October 26, 2009

I Love Provocraft

I have got to post this.....after my sad sad day yesterday with my Cuttlebug falling to bits for no reason, I took advice from the lovely Elaine and have phoned Provocraft in America. I had to queue for 20mins but I get free international calls and I'm so pleased I did.

I spoke to a fantastic lady called Jeanette who is arranging to ship me out a replacement bug free of charge! How fantastic is that?

That's what I call customer service. I know it's going to be very odd not having my bug for a while but I will have to manage!

Thanks for everyone's kind words and advice yesterday.

Victoria
x
Posted by at
Labels:

19 comments:

  1. Elaine26 October 2009 at 16:29

    Whoo! :) So glad it worked out for you.

    ReplyDelete
  2. Mummylade26 October 2009 at 16:34

    Grats honey! Well spent 20 minutes then =)

    ReplyDelete
  3. The Other Patti Sue26 October 2009 at 16:51

    I am so so excited for you! Congrats!

    ReplyDelete
  4. Lol26 October 2009 at 17:09

    Why is it that the americans can get customer service so so right and if it was a british company you would have had no end of problems or would have had to buy another machine?
    Glad you've got it sorted out so quickly, hope you don't have too many withdrawal systems without your cuttlebug.

    Hugs Lol xxx

    ReplyDelete
  5. Sheri Gilson26 October 2009 at 17:11

    WOOO HOOO!! That is fabulous!!

    ReplyDelete
  6. Vicky26 October 2009 at 17:17

    Yay! That's great news! :)xx

    ReplyDelete
  7. Holly Young26 October 2009 at 17:26

    So glad to hear it! Kudos to Provocraft!

    ReplyDelete
  8. The Crafty Den26 October 2009 at 18:15

    Wow Victoria that is brilliant news. I'm so pleased for you :) Hugs, Denise x

    ReplyDelete
  9. Lisa Foster26 October 2009 at 18:39

    I'm so happy you have a new BUG on it's way! Hang in there 'til it arrives!
    Hugs,
    Lisa

    ReplyDelete
  10. dolcreations26 October 2009 at 18:42

    Whoooo...so happy for you! Your little bug will be home again!

    Love those wedding cards! Wow the black/white is so stunning!
    Christine

    ReplyDelete
  11. Liza26 October 2009 at 20:49

    Wow fantastic news! I'm so pleased you are sorted.

    Liza x

    ReplyDelete
  12. Amy26 October 2009 at 21:03

    Yeah!! So glad to hear that ProvoCraft has good customer service! Hopefully it won't take too long to arrive. :)

    ReplyDelete
  13. Chrissie26 October 2009 at 21:49

    Excellent customer service by Provocraft.. wonderful!
    Hope the postmen don't keep you waiting too long!

    ReplyDelete
  14. Jennifer26 October 2009 at 21:58

    That is good to know. I'm so happy for you.

    ReplyDelete
  15. Donna26 October 2009 at 22:10

    Woohooooo....fab news Victoria, way to go Elaine :) Donna x

    ReplyDelete
  16. Karen26 October 2009 at 22:12

    Always frustrating when something you love so much disappoints! Glad to hear that you had such great success with their customer service and even better that you will have a lovely new bug to play with soon! :>:>

    ReplyDelete
  17. Karen26 October 2009 at 22:32

    Oh Victoria, that's brilliant and what fantastic customer service.

    xx

    ReplyDelete
  18. Unknown27 October 2009 at 14:12

    Woohoo, Victoria! This is awesome! So glad for you!

    ReplyDelete
  19. Susie Sugar27 October 2009 at 22:11

    Well done and how nice they looked after you ...so now Santa can bring you something else !!! he he
    I just bought the new sizzix purse embossing machine for on the corner of my desk its only about the size of a side kick plus it looks cute like a little handbag, I just had to have it !! he he
    Love Susie xx

    ReplyDelete

Thanks for your lovely message, I've switched comment moderation on, only for a while to help me return the compliment.

Subscribe to: Post Comments (Atom)